Terms & Conditons

Last date of modification: October 2023 



Please read these Terms and Conditions carefully before ordering Knuffle items.  

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.

The general terms and conditions below apply to every offer on the website of www.knuffle.shop and to every agreement between Knuffle and the consumer.

Deviations to the general terms and conditions are only valid if agreed on by email or in writing.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. 

If you experience any problems with the website, your order placed on the
website or questions about the Terms and Conditions please contact us.

Knuffel is a registered trademark of:
Rodemco BV
Laan van Poot 214
2566 EJ Den Haag
The Netherlands

Email address: info@knuffle.shop
Chamber of Commerce number The Netherlands: 62047817
VAT registration number: NL 854 616 123 B01


Terms of sale

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Eligibility to order

You must be at least 18 years old to purchase goods on the website, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate.  

We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs.

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.


Order confirmation

When you place an order on our Website, we will send you an order confirmation by email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.


Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent out to you with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Quality of products

We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Knuffle cannot be held responsible for any such discrepancy.



If you want to cancel your order, this is only possible if the order has not yet been shipped. You can then contact us by email. Once we have confirmed the cancellation, the cancellation is final.   



The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. Knuffle is not bound by the price until Knuffle has accepted the order by sending the shipping confirmation to you. Knuffle reserves the right to change, limit or terminate any special offers or discounts at any time.


Price changes

We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, or if increases in the cost prices of products or parts thereof, which Knuffle could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Knuffle reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.



Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.



Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. All packages are have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.

Shipping costs will be clearly communicated to the customer before the customer confirms the order. 

The customer must ensure that the actual delivery of the products ordered by him can take place in time.


Delivery period

Any delivery period specified by Knuffle is indicative and does not give the customer the right to dissolution or compensation if this period is not met with. The delivery starts once the customer has received an shipping confirmation of his order. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the order/contract.



You can return any item for a refund within 14 days of receiving your order. See the “Shipping & Delivery” section on our website for terms and conditions and how to return an Knuffle item. The costs of a returnshipment are for your own costs and risk. Knuffle cannot be held liable for any damage.


Refund information

Refunds can take up to 14 business days for your bank to complete, depending on their processing time.


Damaged or defective item(s)

Every order that we send out is carefully inspected. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Knuffle may not be held liable for any damage. If an order has not been received by us in return, within 21 days of receiving your order, you can not apply for a refund anymore.



The warranty relating to products only applies to defects caused by faulty manufacture, construction or material. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.

The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.


Website use

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

All elements on the Website are owned by or licensed to Rodemco BV. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

Knuffle will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Knuffle has been advised of the possibility of any such damages.

By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.



The customer indemnifies Knuffle against all (third-party) claims that are related to the products and/or services supplied Knuffle. 


Liability of Knuffle

Knuffle is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence. If Knuffle is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement. Knuffle is never liable for (in)direct damages, such as personal/physical damage, consequential loss, lost profit, lost savings or damage to third parties. 

If Knuffle is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.

All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.


Expiry period

Every right of the customer to compensation from Knuffle shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.

Force majeure

In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Knuffle in the fulfillment of any obligation to the customer cannot be attributed to Knuffle in any situation independent of the will of Knuffle, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Knuffle. 

The force majeure situation referred to in paragraph 1 is also applicable -but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages. 

If a situation of force majeure arises as a result of which Knuffle cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Knuffle can comply with it. 

From the moment that a force majeur situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. 

Knuffle does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.


Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly. 


Transfer of rights

The customer cannot transfer its rights deferring from an agreement with Knuffle to third parties without the prior written consent of Knuffle. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code. 


Consequences of nullity or annullability

If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Knuffle had in mind when drafting the conditions on that issue.


Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.


In case you have any questions please send us an email.